If you haven’t received an email from FindPenguins, such as an email confirmation or password reset email, try these checks:
Double-check your email address
Make sure the address you entered is correct, including the spelling and the part after the @ sign. Check that you’re looking in the inbox for that address. If you’re logged in, you can check and update your email address in your account settings.
Check your spam or junk folder
Search your mailbox for “FindPenguins”, including spam, junk and other folders such as Promotions. If you find our email in spam, mark it as “Not spam”.
Check whether your mailbox is full
A full mailbox can prevent new emails from arriving. Check your email provider’s storage limit and free up space if needed, including emptying the trash. Emails rejected while your mailbox was full may need to be sent again.
Check your email settings
Check whether filters, blocked senders or forwarding rules are moving or blocking our emails. If you use an email app, also check your inbox directly on your email provider’s website.
Still not receiving the email?
Allow a few minutes for delivery. If it still hasn’t arrived, contact our support. Tell us which email you’re waiting for, the email address you used and roughly when you requested it. If you can no longer access that mailbox, please mention this too.