Android devices
If the travel tracking is very inaccurate or only works for a short period of time, this is due to the Android system trying to save battery.
In this case, you need to allow the FindPenguins app to run in the background without restrictions:
- Open System settings > Apps > FindPenguins > Battery / App battery usage / Power usage details
- Make sure to allow unrestricted background usage or similar. On Huawei devices, turn off Manage automatically and ensure Run in background is turned on.
- Allow notifications: Android needs to show a notification in order to more accurately determine your location in the background. To enable notifications, navigate to System settings > Applications > FindPenguins > Notifications.
iOS devices
Please be aware that high-accuracy mode only works if the FindPenguins app is open or in the background but not closed. If the app is closed, it will continue tracking in low-accuracy mode.