Please note that if your subscription was purchased through a third party account, such as iTunes or Google Play, the subscription must be cancelled in accordance with that third party’s terms and conditions.
Please continue according to your subscription:
Android/Google Play Subscriptions
To cancel the automatic renewal of your subscription on your Android phone, please continue with the following steps:
- On Android, open the Google Play Store, then tap Menu > Subscriptions.
- On a computer, go to play.google.com, then in the left menu click My subscriptions.
- Open the subscription you want to cancel.
- Tap Cancel. You will receive a confirmation message.
Google provides a detailed description on how to cancel a subscription. You will find detailed instructions, on how to cancel your premium membership here:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid
Apple App Store/iTunes Subscriptions
To cancel the automatic renewal of your subscription on your Apple phone, please continue with the following steps:
- Open the Settings app and select iTunes & App Store › Apple ID › View Apple ID
- Tap Subscriptions (if you don’t have any app subscriptions this button will not be displayed).
- Select your FindPenguins subscription from the options.
- Tap the switch to turn off your subscription.
Apple provides a detailed description on how to cancel a subscription. You will find detailed instructions, on how to cancel your premium membership here: https://support.apple.com/HT202039
If you have any questions or need help canceling your subscription and turning off auto-renewal from the App Store or iTunes, contact Apple Customer Support.
Free Subscriptions
Free premium memberships cannot be cancelled. Simply wait until your membership expires.